Review of a local, transactional e-commerce site

4:48 PM / Posted by Marcus Teoh /

There are many outstanding e-commerce website available in Malaysia market. Today I want to share with the readers on one of the successful e-commerce website that I have dealing with, It is an online travel agency which make available for travellers to book a hotel, choosing a travel package, and entrust a group trip. Their group trip customers include Ernst & Young, ING Insurance, Nike Malaysia and other successful companies.

Nowadays, Malaysia travelling industry has grown vigorously. According to the statistics on Ministry of Tourism, foreign visitors have increased in year 2008 by 5.1%. In order to grab a slice on this market, many travelling agency goes beyond their traditional brick-and-mortar business to setup their online travelling service website.

It is a real story that happened on me. Recently, my Indonesian relatives come to Malaysia for travelling but they do not have any plan and suddenly come to my house and discussing their travelling plan. On that situation, I really do not have an idea to plan a trip for them and really don’t like to travel all the way from Sungai Long to KL area for searching travel agency.

So, one of my friends introduced me a reliable online travel agency called This website is focusing on travel to the famous islands around Malaysia and Thailand. Besides,’s homepage is well-organised that allowed users to see their package in the order way. Moreover, the website travelling package gives a special rate with even cheaper than other agencies.

Here I also want to highlight a most powerful tool in the websites is called search engine. It permits users to drop down the option even though the users do not have knowledge on geographic of Malaysia. Other than that, some other user friendly features like peak seasons calendar and currency converter give a clearer picture on pricing and hot seasons to foreign visitors on doing decision.

On the other hand, users can make the payment through most of the online-banking website and other foreign payment method such as China Unionpay. The company will first send user an invoice in PDF format through e-mail and user can make their payment with reference code on the website.

Click to enlarge: Invoice

Once users complete the payment, will send back the payment voucher to user as a reference.

Click to enlarge:Payment Voucher

The only one limitation in the website I found is that the online payment by credit/debit card is not very secure with third party verification. So at that time, I rather to chose bank transfer to the company for making my payment.

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