E-commerce Change the World

Hi everyone today is my last blog for this education blog. I hope our blog has brought lot of useful information to you guys. Well, today I’m going to share the title about “The implementation of E-Government in Malaysian and the citizen’s adoption strategies”.

Electronic government (E-Government) is the use of IT and e-commerce to provide access to government information and delivery of public services to citizens and business partners. The initiative launched of E-government was to lead the country into Information Age. By implementing E-Government, the internal operation of government and delivery services to the citizen in Malaysia will be improved. Besides, it also will improve the convenience, accessibility, quality of the interactions with citizen and business and so forth.

Malaysian government has implemented e-government services since the initiation of Multimedia Super Corridor (MSC) in 1996. Their vision is to focus on the efficiency and effectiveness of delivering the government service to their citizen by enabling them to be more responsive on citizen needs.

The 7 pilot projects of the ElectronicGovernment Flagship Application are:

Government to Government
1. Project Monitoring System (SPP II)
-Online system that monitors the entire lifecycle of national programs,

2. Human Resource Management Information System (HRMIS)
-Enable the Public Service to successfully deal with the Challenges of the K-Economy.

3. Generic Office Environment (GOE)
-Powerful document and office management solution that enables users to effectively and efficiently manage their office environment.

Government to Business
4. Electronic Procurement (EP)
-Enables suppliers to sell goods and services to the Government through the Internet.

Government to Citizen
5. Electronic Services (E-Services)
- Citizen can conduct transaction with government agencies through various convenience channels such as the eServices kiosks and internet.

6. Electronic Labour Exchange (ELX)
-Enable employers and job seekers to communicate on the same platform to exchange labor market information.

7. E-Syariah
-A case management system that integrates the processes related to management of cases for the Syariah Courts.

Furthermore, the following links will be helpful for you to know more detail about the implementation of E-Government in Malaysia.
i) Malaysian Information and Communication Technology

ii) E-Government in Malaysia

iii) Implementation of Electronic Government in Malaysia

Moreover, Malaysian government can carry out few strategies in order to increase the number of E-government users. Those strategies are as follow:
-Government should provide multiple languages in their websites.
-Government should provide a user-friendly system to their citizen such as simplify their system procedures.
- FAQ and contact number for customer services should be included in their websites.
-Conference, talk or campaign should be organized by the government by explaining services provided by them and describing the way to use the system.
-Government should enhance the security of their websites and state the rules and regulations of the system to avoid the exposure of citizen’s private information.

Before i end my post with you guys, I would like to share a video about E-Government service in oversea which showing the convenience provided by the government to their citizen.

Labels: Hui Chew, week 6